FAQ
Made-to-Order & Production
What does "made-to-order" mean?
Every piece in our shop is created just for you — we don't keep pre-made inventory sitting on shelves. When you place an order, we get to work crafting your item with care and intention. This means each piece is truly one-of-a-kind.
How long does production take?
Most orders are ready within 2–3 business days from the time of purchase. During busy seasons or for more complex custom requests, it may take a little longer — we'll always keep you in the loop.
Can I request a custom or personalized piece?
Absolutely! Customization is at the heart of what we do. Reach out to us before placing your order so we can discuss your vision, confirm availability, and make sure we get every detail just right.
Materials & Care
What materials do you use?
We work with a variety of quality materials depending on the product:
- Bag tags – Made from durable acrylic, designed to last and look beautiful for years.
- Tote bags – Crafted from light weight cotton broadcloth, perfect for everyday use.
- Cards-Made from quality matte cardstock paper, makes for excellent stationery & greetings.
- Tees – Made from soft, comfortable cotton blends.
How do I care for my items?
- Acrylic bag tags – Wipe clean with a soft, damp cloth. Avoid harsh chemicals or abrasive materials.
- Cotton totes & tees – Machine wash cold, inside out, on a gentle cycle. Tumble dry low or hang to dry. Do not iron directly on any printed areas.
Shipping
Where do you ship?
We currently ship within the United States. If you're outside the US and would love a piece, send us a message — we'll do our best to make it work!
How long does shipping take?
Once your order is complete and shipped, standard delivery typically takes 3–5 business days. You'll receive a tracking number as soon as your package is on its way.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. We occasionally offer free shipping promotions — follow us on social media to stay in the know!
Can I expedite my order?
If you need something by a specific date, please reach out before ordering so we can let you know if rush production and expedited shipping are possible. We'll always do our best to accommodate you.
Returns & Exchanges
Do you accept returns on custom items?
Because each piece is made specifically for you, we're unable to accept returns or exchanges on custom or personalized orders. However, if your item arrives damaged or there's an error on our end, we will absolutely make it right — just contact us within 7 days of receiving your order.
What if my item arrives damaged?
We package everything with love and care, but sometimes things happen in transit. If your order arrives damaged, please take a photo and reach out to us right away. We'll work quickly to resolve it.
Gifting
Can I send an order directly as a gift?
Yes! Simply enter the recipient's address at checkout. If you'd like a handwritten note included, mention it in the order notes and we'll add a personal touch.
Do you offer gift wrapping?
We don't currently offer formal gift wrapping, but our packaging is always thoughtful and presentation-ready. It's a gift straight from the heart — and it shows.
Still Have Questions?
We'd love to hear from you! Head over to our Contact page and send us a message. We typically respond within 1–2 business days.